Easy returns within EU
Christmas gifts can be returned until the 16th of January 2023
If you live within the EU and wish to return items from your order, please send an email to firstname.lastname@example.org
We will send you a return label, for you to attach to your order. We will deduct 7€ from your refund amount to cover the cost of shipping when we receive your order.
You can also return the items at your own expense. Please send directly to the address below.
Returns outside EU
It is the customer's duty to pay shipping costs and any other expenses in regards to sending the return package. It is the customer's responsibility to wrap the package safely and securely, and it's important to get a receipt and track and trace numbers. Please note that you are responsible for the items until it has been accepted at our warehouse.
As soon as we have received and accepted your package the purchase amount will be credited to the account originally for the order.
Please note that it can take up to 10 weekdays until the credited amount is visible on your account.
The customer is liable for any decrease of value the item may sustain during handling, apart from the necessary handling required to determine size and fit. You are welcome to try on the items the same way you would in a physical store. But you are not permitted to use the item or remove the tags. If you use the item in a way in a way that impacts our ability to sell the item at full price, you are liable for any cost reduction. This amount will be deducted the refunded amount.
In the case an item no longer carries any retail value, the purchase amount will be retained to cover the loss of said item. Missing or damaged packaging may constitute a diminished value of the item, so please return the item in original packaging.
If you wish to exchange your order to another size, colour, or item please do so by placing a new order on our webshop.
Right of cancellation
How to cancel your order
- Date of return
If you have any questions regarding return or exchange of your order, please contact us by e-mail email@example.com or phone +45 86 18 12 00
Our office is open every weekday from 9am to 4pm and Friday from 9am to 3pm.
We strive to reply to all inquiries within 24 hours.