RETURNS & EXCHANGE

Due to summer holiday, customer service is closed from the 11th og July until the 27th of July. We wish you a wonderful summer. 

If you are returning an item from outside Denmark, please use your local post office to send your package to:

Textile Logistics
Thrigesvej 27
7430 Ikast
Denmark

GAI+LISVA accepts return goods for up to 14 days after the customer has received the order. All return items must appear in unused condition and in original packaging upon return. Goods that have been damaged or altered visibly will not be accepted and sent back at the customer's expense.


Return items may not be sent by paid on delivery or as pickup packages.

It is the customer's duty to pay shipping costs and any other expenses in regards to sending the return package. It is the customer's responsibility to wrap the package safely and securely, we recommend keeping any receipts or track and trace numbers. Please note that you are responsible for the items until it has been accepted at our warehouse.

As soon as we have received and accepted your package the purchase amount will be credited to the account originally for the order.

Please note that it can take up to 10 weekdays before the credited amount is visible on your account.
The customer is liable for any decrease of value the item may sustain during handling, apart from the necessary handling required to determine size and fit. You are welcome to try on the items the same way you would in a physical clothing store. But you are not permitted to use the item or remove the tags. If you use the item in a way in a way that impacts our ability to sell the item at full price, you are liable for any cost reduction. This amount will be deducted the refunded amount.

In the case an item no longer carries any retail value, the purchase amount will be retained to cover the loss of said item. Missing or damaged packaging may constitute a diminished value of the item, so please return the item in original packaging.

If you wish to exchange your order to another size, colour, or item please do so by placing a new order on the webshop.

 

Right of cancellation

You have the right to cancel without providing reason within fourteen (14) days from the date that you (or a third-party other than the carrier) physically receive the merchandise.

 

Partial cancellation

Your right of cancellation usually applies to the entire order as a whole. We do offer you the chance to partially cancel your order. The procedure and terms are the same as if you were returning the entire order.

 

How to cancel your order

To exercise this right, you will need to send your return parcel to our address above. All return items must appear in unused condition and in original packaging upon return.

Please place a copy of your order in the package. If you no longer have the original document then please provide us with the following information:

  • Order number
  • Name
  • Address
  • Date of return


If you have any questions regarding return or exchange of your order, please contact us by e-mail or phone

E-mail: webshop@gai-lisva.dk
Phone: +45 86 18 12 00

Our office is open every weekday from 9 am to 4 pm and Friday from 9 am to 3 pm. We try to reply to all inquiries within 24 hours.

Due to summer holiday, customer service is closed from the 11th og July until the 27th of July. We wish you a wonderful summer.