RETURNS & EXCHANGE
If you are returning an item from outside Denmark, please use your local post office to send your package to:
Denmark, Rømersvej 31,
GAI+LISVA accepts return goods for up to 14 days after the customer has received the order. All return items must appear in unused condition upon return. Goods that have been damaged or altered visibly will not be accepted and sent back at the customer's expense.
Return items may not be sent by paid on delivery or as pickup packages.
Upon returning an item within Denmark use the return label included in your order. For international orders, it is the customer's duty to pay shipping costs and any other expenses in regards to sending the return package. It is the customer's responsibility to wrap the package safely and securely, we recommend keeping any receipts or track and trace numbers. Please note that you are responsible for the items until it has been accepted at our warehouse.
As soon as we have received and accepted your package the purchase amount will be credited to the account originally for the order.
Please note that it can take up to 10 weekdays before the credited amount is visible on your account.
The customer is liable for any decrease of value the item may sustain during handling, apart from the necessary handling required to determine size and fit. You are welcome to try on the items the same way you would in a physical clothing store. But you are not permitted to use the item or remove the tags. If you use the item in a way in a way that impacts our ability to sell the item at full price, you are liable for any cost reduction. This amount will be deducted the refunded amount.
In the case an item no longer carries any retail value, the purchase amount will be retained to cover the loss of said item. Missing or damaged packaging may constitute a diminished value of the item, so please return the item in original packaging.
If you wish to exchange your order to another size, colour, or item please do so by placing a new order on the webshop.
Right of cancellation
You have the right to cancel without providing reason within fourteen (14) days from the date that you (or a third-party other than the carrier) physically receive the merchandise.
Your right of cancellation usually applies to the entire order as a whole. We do offer you the chance to partially cancel your order. The procedure and terms are the same as if you were returning the entire order.
How to cancel your order
To exercise this right, you will need to send your return parcel to our address above. Shipments within Denmark should use the provided return label. Please place a copy of your order in the package. If you no longer have the original document then please provide us with the following information:
- Order number
- Date of return
If you have any questions regarding return or exchange of your order, please contact us by e-mail or phone
Phone: +45 86 18 12 00
Our office is open every weekday from 9 am to 4 pm and Friday from 9 am to 3 pm. We try to reply to all inquiries within 24 hours.